Who do I contact if I need support?

If you experience any technical issues when trying to access or manage your AJ Bell contact, you can call them on 0345 54 32 600. They’re open 8am - 7pm Monday to Friday and 10am - 2pm on Saturday. Or you can start a live chat here, Monday to Friday 8am - 5pm. If you have any questions about your Zopa investment, you can find the best ways to reach us here.

Why are you transferring funds to AJ Bell?

We believe this is the best option for our investment and innovative finance ISA (IFISA) customers. We closed our peer-to-peer platform in January 2022. Since then, money held in investment holding accounts hasn’t been earning any interest. With AJ Bell, cash balances can earn interest and you're also able to choose to invest in a stocks and shares or savings product on their site. Alternatively, you can still withdraw your funds fee-free.

What if I’m unhappy with the decision to move my funds to AJ Bell?

Up until 22nd February 2023, you can choose to withdraw your money from Zopa or transfer your funds to another provider (you'll need to initiate the transfer request by 14th February). But if you’re not happy with the options available to you, you can raise a complaint with us at any time. Here’s how to do that.

Why did you choose to work with AJ Bell?

We’ve put lots of time into finding a partner we have complete confidence in. And we’re really happy with the option we’ve found for you. AJ Bell is authorised and regulated by the Financial Conduct Authority to provide investment services and is part of the Financial Services Compensation Scheme (FSCS) meaning your cash balances will be protected up to £85,000. They’re trusted by over 430,000 customers, and have been named a Which? Recommended Provider for Investment Platforms for the last four years. Even better, AJ Bell have handled transfers like this before, and offer a wide variety of investment options – which you can check out here – backed up by excellent service at a low cost. Furthermore, AJ Bell will not charge any fees on the cash balances held in your account. But if you don’t want to transfer to AJ Bell, it’s easy to withdraw your money from your Zopa account by 22nd February. Or you can transfer your ISA to another provider as long as you do this by 14th February. Also, you’ll still be able to withdraw funds or transfer your ISA from the AJ Bell platform in the future.

Can I opt out of the transfer?

Yes, you have until 22nd February to withdraw your funds from Zopa or until 14th February to initiate an ISA transfer to another provider. Also, after the transfer, you’ll be able to withdraw your funds from AJ Bell fee-free providing you haven’t already completed the sign-up process and started investing through AJ Bell.

Why wasn’t my account included in the transfer?

Only accounts with balances over £25 were included in the transfer. If you have less than this in your Zopa account, you’ll need to withdraw your funds. Here’s how to do this.

Are you allowed to transfer my funds to another provider?

Yes, under the Investor Principles we’re allowed to do this provided we give 30 days’ notice before completing the transfer.

How will AJ Bell hold my money?

As a firm authorised and regulated by the Financial Conduct Authority, AJ Bell will hold your money as client money in accordance with regulatory rules. This means, like Zopa, they will hold your funds in a client money account separate from their own cash. These cash balances will also be protected under the Financial Services Compensation Scheme (FSCS) up to £85,000. If you are transferring an ISA to AJ Bell, AJ Bell is also an ISA manager and will hold your cash within a Stocks and Shares ISA wrapper and you will continue to enjoy the same tax benefits as you had with your Zopa Innovative Finance ISA.

How do AJ Bell’s Terms and Conditions differ from Zopa’s?

Like Zopa, AJ Bell do not charge fees for holding cash balances. To find out more, take a look at the Charges and Rates page of the AJ Bell website, and their terms and conditions, together these form the terms of the account you’ll be transferred to. Once you are transferred, by logging in and using the service you will be deemed to have accepted these terms. Remember you can transfer to another provider or withdraw your cash for free at any time after the transfer to AJ Bell has been completed.

How can I access my AJ Bell account?

Your account will be set up with the same email address as your Zopa account and a one-time password which will be provided by AJ Bell as part of onboarding communication which will give you all the information you need to get up and running.

What does AJ Bell offer?

AJ Bell offers a range of investments and a Stocks and Shares ISA, with options tailored to your needs whether you are interested in responsible investments in sustainable businesses or saving for retirement. To view them in full, head to the AJ Bell website. AJ Bell is committed to fair and transparent pricing and do not charge fees on cash balances. To understand the charges that apply for managing funds once they’re invested, AJ Bell have a handy calculator on their website. There are no fees for opening an account or withdrawing your money from AJ Bell.

How can I take my funds out of AJ Bell?

You can withdraw your money directly from your AJ Bell account. Or, if you have an ISA, you can request a transfer out to another provider.

Will the fees at AJ Bell be the same as at Zopa?

No, AJ Bell has its own fee structure. To understand the charges that apply for managing funds once they’re invested, head to this handy calculator on their website. There are no fees payable for opening an account, holding balances as cash or withdrawing your money from AJ Bell.

Is AJ Bell a peer-to-peer platform?

No, AJ Bell doesn’t provide peer-to-peer investments. To find out more about what AJ Bell offers, check out their website for information on ISAs, investments and savings accounts.

Will I receive interest on my cash balances?

For all the details on AJ Bell’s interest rates, it’s best to head to their website. For ISAs, go here. For investments, it’s here.

Are you allowed to share my data with AJ Bell?

Under the Investor Principles, that all our investors agree to, we’re allowed to transfer funds to a third party as long as we give sufficient notice. If we choose to do this, our Privacy Notice states that we can share data as required to service your product. Don’t worry though, under the data processing agreement we have with AJ Bell, we’ll only share data relevant to the ongoing management of your investment or ISA account.

What type of ISA does AJ Bell offer?

Your funds will be transferred to an AJ Bell Stocks and Shares ISA.

Can I add additional funds to my AJ Bell ISA?

If you haven’t already funded a stocks and shares ISA for the current tax year, you can add more money to your AJ Bell stocks and shares ISA. Please note, this will count toward your current year’s ISA allowance. All Zopa ISA balances transferred relate to previous tax years, so won’t impact your current year’s allowance.

How do I re-validate my bank details?

For customers who registered their bank account with us before 2018, we need you to re-add your details so that we can validate them. The validation process means we can confirm that the bank account you withdraw to really belongs to you. Here’s how you do this: Login to Zopa Open your investment Hit the ‘Access money’ button Select ‘Withdraw from holding account’ If you need to re-validate, you’ll see a red banner. Click the ‘Verify bank details’ button If you have no bank details registered, you’ll be prompted to enter them so we can verify your account. If you have bank accounts linked to your account that we haven’t been able to verify, you’ll have the option to upload a bank statement. Just hit the ‘Upload statement’ button and you’ll be taken to our document upload screen We’ll need a full bank statement dated within the last 3 months with transactions showing your name, account number and sort code. This can be a PDF, a scan, or a clear photograph taken with your phone. Please note, it can take up to three working days to verify your documents. The following are not valid submissions: Images of bank cards & cheque books Screen shots from banking app or internet banking Photographs of computer screens showing internet banking Account balances or Account summary pages

How do I close my Zopa account?

As long as you don’t have any active Zopa products, we can start the account closure process for you. If this is the case, please get in touch. You'll need to provide the following verification details: Your full name Your date of birth Your email address Your address and postcode Once we’ve started the account closure process, you won’t be able to log in to your Zopa account. However, we're legally obliged to securely store your data for 6 years after closing a Zopa product – after this, your account and data is automatically deleted. If you still have an active Zopa product, check out our FAQs for what you’ll need to do before getting in touch: I have a loan or car finance I have a credit card I have a Smart Saver I have fixed term savings I use Borrowing Power

How do I close my Zopa investment?

We’ve made it simple for customers to close their Zopa investments and ISAs. All you need to do is: Log in to Zopa Open the investment or ISA you want to close Make sure your account balance is £0 Underneath your investment summary, you’ll see the option to close your investment account Hit ‘get started’ and you’ll be able to download any statements you need before closing your investment or ISA Please be aware, this process only closes your investment or ISA – not your Zopa account. Your Zopa log in details and marketing preferences won’t be affected. Also, if you have another Zopa product, like a Fixed Term Savings account, this won’t be impacted either. If you do want to close your Zopa account completely, check out this FAQ.

What is an automatic withdrawal?

Automatic withdrawals are the simple way for you to send money from your Zopa holding account to your bank account, without having to log in and go through the manual process. All you need to do is pick a trigger amount. For example, if you set a trigger of £500, every time your holding account reaches that level, we’ll automatically send all the money from your holding account to your bank account the following morning. Please note, the payment could take up to three working days to reach your bank account and the amount you receive may be slightly above your trigger amount if repayments made by borrowers lift you above that threshold. Here is a step-by-step guide on how to set-up an automatic withdrawal.

Are there any fees associated with peer-to-peer investments at Zopa?

Loan servicing fee We apply a loan servicing fee to each loan contract, which is deducted directly from each borrower repayment before the principal and interest is passed on to investors. The cost of the loan servicing fee may vary between investment products. A loan servicing fee is: A monthly fee, calculated using the Zopa Servicing Rate under the Loan Contract to cover the cost of administering Loan Contracts and which may include a Safeguard Contribution (to the extent that the full amount for the Safeguard Contribution was not included in the Borrowing Fee) 1% loan sale fee We charge a 1% administration fee when selling loan in Classic, Core, and Plus. This is applied to the proceeds from successful loan sales, and deducted from the final amount before being put into your holding account. We will always display an estimate of the 1% loan sale fee cost before you confirm your loan sale. However, this is an estimate, and may change (for example if we can’t sell the full amount you have requested). Market rate adjustment In the event you wish to cash out any Market Loan before it is repaid by selling it to another investor, there may be a market rate adjustment. This means you may not receive the full value of outstanding capital of your loan if it has a lower projected return than an equivalent new loan today. Example: You may try to sell a loan with £10 of outstanding capital. If the projected return for a similar new loan today is the same as your loan and the borrower has not missed a repayment, the buying investor will pay you £10. If the projected return for a similar new loan today is higher than your loan and the borrower has been inconsistent with repayments then an appropriate market rate adjustment is made and the buying investor may pay you £9.80. Any outstanding capital deducted from the buying investor’s purchase price represents the additional projected return they would expect to earn if they had acquired an equivalent new loan today. Any market rate adjustments consider interest rate changes and how well your loans have been performing to date. We regularly update our Investor Principles.

Do I have to pay tax on the money I earn by lending?

All returns are paid without any tax - even basic rate - deducted, so you should declare your gains to the HMRC. At the end of the tax year we'll make an annual income statement available to you to download from your account showing the total gross interest you've received over the previous 12 months. Find out how to declare your Zopa earnings. Zopa provides an annual statement to make it simple to declare your earnings to the HMRC for tax purposes. In June 2016 we updated our tax statements to reflect changes to HMRC’s guidelines regarding tax relief for bad debt: From tax year 2015/16 bad debt can be offset against interest income. Repayments on defaulted loans should be treated as taxable income (where they were previously eligible for tax relief). The amount of income tax you pay is dependent on your individual circumstances and may be subject to change in the future. The Personal Savings Allowance (PSA) was introduced for the 2016/17 tax year onwards and allows lower bracket tax-payers to earn up to £1,000 per year (£500 for higher earners) in savings income tax free. Your peer-to-peer (P2P) earnings are covered by your PSA, which means you can already benefit from tax-free earnings with Zopa (and / or any other P2P platforms you may use). From 2016/17 tax year all peer to peer lending companies with full FCA permissions will be able to offer an Innovative Finance ISA. This will allow lenders to invest up to £20,000 a year (annual allowance for the 217/18 tax year) in a P2P platform tax free. Read more about our Innovative Finance ISA.

As of 30 November 2020, the Safeguard Fund was wound down with the remaining balance paid to investors. Investors affected have received email communications about the payment and how this impacts them. We retired products with Safeguard coverage 1 December 2017. From 2013 to 2017, some of our products were offered with coverage from a provision fund called Safeguard. During that time, it was a tax-efficient way for investors to offset bad debt against interest on their loans. It worked by buying up bad loans and paying back the investor. And, to date, all claims on Safeguard have been paid out. In 2015, HMRC made some changes. New guidance meant investors could make a claim for tax relief on peer-to-peer losses directly. With the primary reason for the fund now removed, we took the decision that from 1 December 2017, we could retire all products with Safeguard coverage. The Zopa Safeguard is a fund held in trust by a not-for-profit organisation. As the fund is held in trust this means the money in it cannot be used by Zopa and there are rules for how the fund can be used. The fund was created to step in if a borrower gets into financial difficulty and can’t keep up with their repayments, to the point where they are behind on their loan by at least four months’ worth of repayments. At this point the Trustee and Zopa would work in conjunction to give you the money you are owed (the remainder of the money you lent them, plus any interest due on it up to that point in time). The Safeguard fund has covered all bad loans since it launched, but of course there is some risk it may not always be able to do so. The fund is not covered by the FSCS. Find out more about what happens if Safeguard is unable to step in. Zopa provides the money for the Safeguard fund. When a borrower is approved for a Zopa loan they pay a fee which covers the basic running costs of the company, including our loans team and the technology behind our website, and a contribution to the Zopa Safeguard. To determine the rate for the borrowers (the APR), the tracker rates add an applicable borrower fee which includes an amount to cover Zopa Safeguard.

I'm an investor, why is there a Zopa soft search on my credit file?

If you’ve recently validated your bank details with us, this is probably the reason you’re seeing a soft search from Zopa on your credit file. When we validate your bank details, we sometimes need to run a soft search on your credit file to help us confirm that the bank account that’s being linked to your Zopa investment is really yours. This step leads to better protection for the money you invest with us. It’s important to note that this is what’s known as a ‘soft search’, meaning it’s invisible to others reviewing your credit file and has no impact on your credit score.

Why don’t my product and holding account totals add up to my Zopa Total?

When loan customers make a monthly repayment, the capital and interest they pay must be divided across many different investors due to how we diversify funds. We divide all repayments into micro-pennies, to 8 decimal places, which allows for a greater level of accuracy and fairness overall. To report whole pence to you, we must then round these micro-pennies up or down. This creates small discrepancies against your Zopa Total. Here’s an example of a micro-penny repayment: A loan customer makes a repayment of £105 of capital and interest combined. The £105 must then be divided across 62 investors who all contributed to the loan (let’s assume each investor contributed the same amount of capital to the loan). £105 / 62 = £1.6935483 per investor, which is credited to your account. However, our reporting would round this down to £1.69 as the nearest whole pence. Here’s an example of a Zopa Total discrepancy: An investor has £21.394 in Core and £30.7930 in Plus. In the dashboard, we report to the nearest whole pence: £21.39 in Core, £30.79 in Plus, and a Zopa total of £52.19. This is because £21.394 + £30.793 = £52.187 which rounds up to £52.19. However, £21.39 + £30.79 = £52.18, so it appears as though the product totals don’t add up to the Zopa total.

How will I know the returns of each of my products?

For Core and Plus investors, when you log into your account and open your investment, you can scroll down to the 'Performance' section to see a summary of your earnings. As Zopa Classic and Access are legacy products which have been retired for some time, we aren't able to show a performance breakdown in the same way that we do for Core and Plus. For more information about how your returns are calculated, go to the "How are my returns calculated?" FAQ.

If a loan defaults in this tax year, but isn’t recovered until next tax year, does that recovery count towards my annual allowance?

No, it doesn't. If a loan defaults in one tax year but is recovered in another, it simply adds back in to your IFISA balance. The only exception is if you close your IFISA or transfer it to another provider. Then we'll need to pay the money into a non-ISA account so those funds will lose their ISA status.

What type of ISAs can I transfer my Zopa holdings into?

You are able to transfer into a cash ISA, a stocks and shares ISA or another Innovative Finance ISA. However, you should always check with your new provider whether they accept transfers from Innovative Finance ISAs before you make your request.

Can I get an update on a transfer out that I already requested?

If you’ve requested a transfer out and it’s been more than 30 days since the funds were available as cash in your holding account, please send us an email to investorhelp@zopa.com.

Is the Zopa ISA flexible?

The Zopa ISA is no longer flexible, as we’ve stopped taking new money into the Zopa investment platform. This means that if you withdraw money from your Zopa ISA, you won’t be able to put it back into the platform.

How has the purchase of my loans affected my ISA?'

Your Zopa ISA loans were purchased as part of the retail portfolio sale. But don’t worry, this did not affect your ISA allowance and the funds from the sale were directed to your holding account. As all your loans have been purchased, you can initiate a transfer out with another ISA provider, so you can keep the ISA tax-free wrapper. If you want to learn more about transfer outs, check out our FAQ.

Do bonuses and interest count towards my ISA allowance?

No, the interest you earn on your investment and any bonuses you benefit from with Zopa aren’t counted towards your ISA allowance.

How do I set up an automatic withdrawal?

Automatic withdrawals are the simple way for you to send money from your Zopa holding account to your bank account, without having to log in and go through the manual process. To set one up, simply follow these steps: Login to your Zopa account Open the investment you want to set up an automatic withdrawal for Click ‘access money’ Select ‘Withdraw from holding account’ Click the ‘Set up and automatic withdrawal’ option Choose your trigger amount and the account you want to send money to Hit ‘save changes’ Once this is done, every time your holding account reaches your trigger amount, we’ll automatically send all the money from your holding account to your bank account the following morning. Please note, the payment could take up to three working days to reach your bank account and the amount you receive may be slightly above your trigger amount if repayments made by borrowers lift you above that threshold ISA investors should not use this approach if they wish to retain their ISA investment in a tax-free wrapper.

What happens in the event of my death?

In the event of the death of an investor the loan contracts still stand but the benefit passes first to the estate of the deceased and then, if appropriate, on to the ultimate beneficiary. The value of the portfolio is calculated on the date of death as the total capital outstanding plus any funds not yet loaned out. Once Zopa are informed and sent a certified copy of the death certificate we would stop the account from lending more funds and provide details of the account to the administrator or executor. Before any financial changes can be made to the account we would require a certified copy of the Grant of Probate for our records. Zopa will continue to recover repayments and interest earned on existing loans for the benefit of the deceased lenders estate, until we are permitted to distribute the funds as instructed by the executor, which can be monthly, quarterly etc as agreed with the executor. This process continues until the outstanding loans are fully repaid or otherwise come to an end. Be aware the continuing receipt of interest on existing loans may give rise to a tax liability and the executor will need to address this with Her Majesty's Revenue & Customs or other tax authority as appropriate. Unfortunately, we cannot recover funds that are still on loan to borrowers and not due to be repaid yet; in order to retrieve these funds, the executor, administrator or ultimate beneficiary would need to allow the repayments to accrue within the holding account, before withdrawal. There is an option to sell the portfolio of loans, for a 1% fee, rather than wait for them to be repaid over time. This can be done through our Rapid Return facility although there are certain restrictions to this policy, which can be found here. If the executor wishes to utilise the Rapid Return facility, upon receipt of satisfactory evidence and compliance with any other Zopa requirements, the personal representative will be permitted to utilise the Rapid Return facility on behalf of the account holder's estate. The standard conditions for this facility apply and any loans that cannot be transferred will continue to run their course; the representative will have access to the funds as and when they are available. Zopa is unable to change the name on a lender's account as the agreement itself cannot be transferred into another individual's name. A lender is however able to make a request in their Will to leave the funds in their Zopa account and proceeds to a particular individual, although this will be subject to the laws of probate. The important things to consider are how they want the available funds at the date of death to be administered as well as any monies not yet due, i.e. capital outstanding on active loan contracts and the expected interest and repayments on them. In both cases the more explicit the instructions the better (i.e. who the recipients are and how much each should receive) as we have a duty to act in strict accordance with the individual's Will. In order to meet your wishes, we would simply require the appropriate documentation from your nominated solicitor to carry out these requests. Once probate is completed and we have the relevant documentation we would then deal directly with the beneficiary.

How do I turn off my automatic withdrawal?

If you want to turn off your automatic withdrawal, simply follow these steps: Login to your Zopa account Open your investment Hit the ‘access money’ button Select the ‘withdraw from holding account’ option Click ‘amend’ on the automatic withdrawal banner Hit remove this automation.

How safe is my money?

As a sensible lending platform we have contingency plans designed to protect you the in the event that Zopa was to cease trading. Any money held in Zopa and not lent out is in a segregated account, meaning your money does not form part of Zopa's assets.

Is it possible to withdraw money from the queue?

Yes, you certainly can. It’s all managed from your investor dashboard in four simple steps: Log in to your account and open your investment Once in, scroll down to the 'Investment breakdown' -- or 'Invested in' section if you're on mobile' -- and hit the ‘manage’ button on the investment you want to update On the manage page, scroll down to the 'being matched' section. If you have any money waiting to be matched, you can move this to your holding account without paying any fees by pressing the 'stop funds being matched' button, and then hitting ‘continue’ The money from the queue will then be directed to your holding account and is available to withdraw

Why can’t I add new funds to my investment?

The P2P investment side of Zopa is closed. Through the purchase of the peer-to-peer portfolio, all investors have now received their funds back. You can find more information on the closure in the ‘Changes to P2P investments’ section of our FAQs.

How long will it take to transfer my ISA?

Once funds are held as cash in your investor holding account, we normally aim to complete ISA transfer out requests within 30 days, which is in line with HMRC guidance. However, due to the volume of requests we expect over the coming weeks, things may take longer than normal.

How are my returns calculated?

Your Net Annualised Return (NAR) is the annual rate of return on your investment over its lifetime. It is based on actual borrower repayments you’ve received, minus service fees and losses due to defaults, and includes any recoveries we’ve made on your behalf. It is a measure of your performance so far and is not a forward-looking projection. Here’s how it looks in your dashboard: Why can’t I see my NAR? There are some account states that we don’t show a NAR for. These are: If you’ve been investing for under 12 months If you’ve had no active loans in your portfolio since February 2021 If you’ve performed an asset transfer of loans into or out of your investment – due to an ISA transfer, for example – since February 2021. For accounts in these states, NAR can give a misleading impression of how your investment has performed, which is why it’s not shown.

How is the average interest rate calculated?

You’ll find this in the ‘Loan book’ section of your investor account. It’ll look like this: This is the weighted average borrower interest rate of all of the loans you’re invested in, minus the loan servicing fee. It is ‘weighted’ because you’ll have invested more in loans at some rates than others, so we give those rates extra importance or ‘weight’. It does not take into account expected defaults. This is why your average loan interest rate will be different to your Net Annualised Return and the advertised projected return range on the website.

How was the price of my loans calculated?

All of your loans were acquired at face value, including performing loans, loans in arrears and defaulted loans.

Why do you need my national insurance number?

HMRC requires us to ask for this. It's used to check that you don’t go over the £20,000 yearly ISA allowance and have only opened one of each type of ISA per tax year.

How do I withdraw money from my Zopa holding account?

To withdraw from your holding account, all you need to do is follow these steps. Login to your Zopa account Open your investment Select the ‘Access money’ button Click ‘Withdraw from holding account’ Select ‘Make a single withdrawal’, then enter the amount to be withdrawn on the next screen. Once done, your money should arrive back with you within 3 to 5 working days. You will also see an option to set up an automatic withdrawal. Automatic withdrawals are a simple way for you to send money from your Zopa holding account to your bank account, without having to log in and go through the manual process each time. You may find this useful if you are looking to gradually wind down your investment while limiting the amount of idle money sitting in your holding account. Learn more about automatic withdrawals.

How can I access my money from the new lender products?

There are two ways you can access your money from our investment products. 1. Sell your loans to access a lump sum If you want to withdraw a lump sum, you need to sell your loans to other investors. This service is always available as long as there are other investors to give your loan a new home. It's a speedy but not immediate service, as it isn't like an instant access bank account. For Zopa Classic, Zopa Core and Zopa Plus there is a 1% fee associated with this service. If customers in Zopa Access wish to sell their loans, those loans will be prioritized for sale on the secondary market above loans from other lending products. If the loan you're selling is at a lower rate than the lowest rate on a similar new loan today, you'll need to pay a small amount to the investor taking over your loan. This covers the extra interest they could have earned by buying a new loan instead. Finally, accrued interest is not paid to the seller. If you have repayments due in 3 days, for example, but request a loan sale before then, you will not receive those repayments. 2. Collect your repayments in your holding account You can choose to send all of your repayments directly to your holding account, from where you can withdraw it at no charge. However, it's important to remember that money in your holding account does not earn any interest. To keep your money active, you can set your repayments to go back into a product, where it will be automatically relent at the latest rates. You can change where your repayments go via the "Manage" tab in my Zopa.

Why can't I reinvest into Access or Classic?

Overtime we’ve changed the investments available to our investors. If you have ever used Zopa Classic or Zopa Access you may still see this active on your dashboard, but only our current products, Core and Plus, can be reinvested in.

How do repayments work?

Throughout the month, you'll receive repayments from each of your borowers. These are made up of your initial investment and interest. You'll receive these each month until the loan is repaid or, in some cases, the loan goes into default. We anticipate a certain amount of money plus interest each month from each borrower, but sometimes they pay back a little more or they end up repaying early. So the monthly repayment can vary. You can choose to either automatically reinvest these repayments, or direct them to holding, where you can manually reinvest or withdraw the money.

How long can I lend my money out for?

Because borrowers repay monthly, your money isn't tied up for a fixed duration. If you have automatic reinvesting on, then that money isput towards buying new loans. If you don't, it goes into holding and waits for you to decide what to do with it: reinvest it at Zopa, or withdraw it to spend on whatever you like. And if you need to access your money while it's still lent out, you can always sell your loans to other investors (rememebr there's a 1% fee associated with this). So there's no fixed term, and no upper time limit on investing. It's entirely up to you.

How do I update my reinvestment settings?

There are a couple of ways you can do this. If you want to update the reinvestment settings on an individual investment level, just: Login to your account Open your investment Navigate down to your investment breakdown, or invested in section if you're on mobile, and click the ‘manage’ button on the investment you want to update the settings of Scroll down to the ‘loan repayments’ section From here you can update your reinvestment settings If you choose to stop reinvesting, all borrower repayments for this product going forward will accumulate in your holding account. Please note, previous borrower repayments may still be in a queue waiting to be matched to loans. If you wish to stop these funds from being reinvested, you will need to do the additional step of clicking “Stop funds being matched” on the same screen. This will take all funds waiting to be matched for that product out of the queue and into your holding account. If you have multiple investments and want to turn reinvestment off for all of them in one go, there’s a quick way to do that. After you’ve logged into your account and opened your investment: Hit the 'access money’ button Select the ‘turn off all reinvestments’ option You’ll see a quick summary. Take a read through and if you’re happy to turn off all reinvestments, click ‘understood’ Please note, if you also want to take existing funds out of the matching queue (i.e. from previous repayments), you will need to manage this for each product as described in the steps above.