Managing my lending

18 articles in this collection

Updated a month ago

What happens in the event of my death?

In the event of the death of an investor the loan contracts still stand but the benefit passes first to the estate of the deceased and then, if...

Updated a month ago

How can I access my money from the new lender products?

There are two ways you can access your money from our investment products. 1. Sell your loans to access a lump sum If you want to withdraw a lump...

Updated a month ago

Do I have to pay tax on the money I earn by lending?

All returns are paid without any tax - even basic rate - deducted, so you should declare your gains to the Inland Revenue. At the end of the tax year...

Updated a month ago

Why can't I sell all my loans?

There are some situations in which you're unable to use the loan sale process: If one of your borrowers is currently in a late status, you won't be...

Updated a month ago

If a borrower is late paying, what do I need to do?

Absolutely nothing. We work with borrowers to get them back on track with their repayments, and 4 out of 5 borrowers who miss repayments will go on...

Updated a month ago

How do repayments work?

Throughout the month, you'll receive repayments from each of your borowers. These are made up of your initial investment and interest. You'll receive...

Updated a month ago

Can I manage my reinvestment settings per product?

Yep! If you have reinvesting switched on, you can decide where repayments in each products go (back into the same one, or into the other). If you...

Updated a month ago

I've changed banks - how can I update my details with Zopa?

For security, we can only accept money from or send money to one designated bank account which you register with us when you sign up. But we know...

Updated a month ago

Where can I find my annual income statement?

Log into your account and head to your Statements page. To the right of the headline you'll see a link to your latest tax statement. If you need...

Updated a month ago

How do I withdraw money from my Zopa holding account?

Log in to My Zopa and navigate to your investment product. Select the ‘Access your money’ button at the top of the page and follow the instructions...

Updated a month ago

I want to sell some loans - which ones are eligible?

Any loan which is not currently in arrears, default, or pending a repayment can be sold to other investors to free up funds for withdrawal (don't...

Updated a month ago

What do HMRC say about what I need to declare?

There's loads of advice from HMRC on their website. So if you're unsure of what you need to declare, check out their site for the full...

Updated a month ago

Why do you need to validate my bank details?

To protect you from fraud, we need to validate your bank details, both when you initially sign up to invest with Zopa and if you ever change your...

Updated a month ago

How can I see what I have earned?

When you log into your account and view your investment summary, you'll see a high-level breakdown of your investment including total earnings to...

Updated a month ago

Why don’t my product and holding account totals add up to my Zopa Total?

When loan customers make a monthly repayment, the capital and interest they pay must be divided across many different investors due to how we...

Updated a month ago

Why is my money going to holding?

If you turn off automatic reinvesting, then your repayments will go directly to holding. From here, you can decide if you want to reinvest your money...

Updated a month ago

What are secured car loans?

Zopa has been providing secured car finance to our loans customers since 2017 and opened them up to our retail investors in June 2019. These loans...

Updated a month ago

How do I access my money by selling loans?

If you need access to money that you have lent to borrowers before they are due to pay it back, Zopa has a tool to help sell your loans to other...

Still can't find what you need?

Our team of helpful humans are on hand. They live by the Treating Customers Fairly guidelines.

Contact us