Savings
Find answers to our most frequently asked questions.
- How do I pay money in?
- How is interest calculated?
- What happens if the account holder passes away?
- My tax residency has changed – what should I do?
- If you don't have a branch how do I get help?
- How do I open a Fixed Term Savings account?
- What is my savings holding account?
- What is a Fixed Term Savings Account?
- How safe is my money? What is 'FSCS' protection?
- What does 'AER' mean?
- Can I open an account by post?
- Why do you need my bank details when opening an account?
- How do I send you documents?
- Why do you need to see a bank statement?
- I’m a U.S. citizen or tax resident outside of the UK - can I open an account with you?
- Why do you need to verify my identity?
- When my term ends can I start a new one straight away?
- Do I have to pay tax on my interest?
- When is interest paid?
- What do you mean by ‘tax resident’?
- Why do you give me 14 days to pay in?
- Is a Fixed Term Savings account right for me?
- Can I extend the paying in window?
- Can I withdraw my money before the end of the term?
- What happens if I change my mind?
- Can I save regularly?
- How much can I save?
- Are there any fees to pay?
- Can I save as a business?
- When does the term start?
- Can I open a joint account?
- How do I make a complaint about my Zopa product?
- What happens when the term ends?
- How long do money transfers take?
- When do I start earning interest?
- Why do you need to verify my bank account?
- Why did I receive more money than I withdrew?
- Can I withdraw interest each month as income?
- What documents might I need?
- Can I save as an ISA?
