Savings
Find answers to our most frequently asked questions.
- Which banks are compatible with auto-save?
- Can I download a statement?
- What’s the maximum amount I can transfer via auto-save monthly?
- What’s the maximum amount I can transfer via auto-save weekly?
- Why is my auto-save limit £1,000?
- Why can’t I see auto-save in my app?
- What is auto-save?
- How can I find auto-save?
- How do I pay into my Smart Saver?
- How do I pay into my fixed term savings account?
- It's been over 2 hours and my payment still hasn't arrived, why?
- Why do you need to verify my bank account?
- How long do money transfers take?
- Why can't I see my verified bank account when I add money via instant bank transfer?
- How can I check my auto-save details?
- How do I edit my auto-save?
- How do I cancel my auto-save?
- How do I set up auto-save?
- How is interest calculated on my Smart Saver and why does it sometimes not add up?
- Why can’t I fund more than £85,000 into my Smart Saver?
- Is a Smart Saver account right for me?
- How much can I save?
- How do I close my Smart Saver?
- What is a Smart Saver account?
- I don’t have the app, can I apply for a Smart Saver?
- How do I open a Smart Saver account?
- What is 'Boost' and when can I access my savings?
- What is a Fixed Term Savings Account?
- Is a Fixed Term Savings account right for me?
- Can I see all the interest rates that were previously offered for Smart Saver?
- What happens when the fixed term ends?
- When does the fixed term start?
- Can I withdraw interest each month as income?
- What happens if I change my mind?
- When is interest paid?
- Can I save as an ISA?
- How do I give notice on my savings?
- How do I see if my bank account has been verified by Zopa?
- How do I send you documents?
- When can I withdraw my money?
- Do I have to pay tax on my interest?
- Can I save regularly?
- When do I start earning interest?
- How do I make a complaint about my Zopa product?
- Can I open a joint account?
- Can I save as a business?
- Are there any fees to pay?
- Why is the minimum I can save £1000 in your Fixed Term Savings accounts?
- Can I extend the paying in window for a Fixed Term Savings account?
- Why do you give me 14 days to pay in?
- I’m a U.S. citizen or tax resident outside of the UK - can I open an account with you?
- What do you mean by ‘tax resident’?
- When my term ends can I start a new one straight away?
- Can I open an account by post?
- How safe is my money? What is 'FSCS' protection?
- Can the interest rate change?
- If you don't have a branch how do I get help?
- My tax residency has changed – what should I do?
- What happens if the account holder passes away?
- Why did I receive more money than I withdrew?
- Why do I need SMS two-factor authentication to open a savings account?
- What happens to my money when I save with Zopa?
- Can I set up Power of Attorney on a Zopa account?
- What is my savings holding account?
- How is interest calculated?
- How do I open a Fixed Term Savings account?
- What does 'AER' mean?
- Why do you need to see a bank statement?
- Why do you need to verify my identity?
- Can I withdraw my money before the end of the term?
- What documents might I need?