Find answers to our most frequently asked questions.
- How do I work out my usage to get a quote?
- Do I need to contact my current energy supplier before I switch?
- After I switch, do I need to cancel my direct debit to my old supplier?
- How long will it take to switch energy providers?
- Why was my application to switch energy provider rejected?
- Can I switch energy through the Zopa website?
- When switching energy supplier, will there be a hard search on my credit file?
- Can I cancel my application after requesting to switch?
- How do I find out what type of energy meter I have?
- How do I find out who my current energy supplier is?
- Why isn’t my tariff showing on the list of options?
- Why isn’t my energy supplier showing in the current supplier list?