Find answers to our most frequently asked questions.
- Can I change my repayment amount?
- I've missed a payment, what happens if I don't get in touch?
- Why are new login details required for My Budget Tool?
- Why should I fill out my budget tool?
- My situation has changed, what should I do?
- Struggling to make payments?
- I would rather not call, what option do I have?
- I can pay my next monthly payment, but how should I catch up on my missed payment?
- Where can I go for help and advice?
- Will missing a payment impact my credit file?
- I’m struggling to pay due to my mental health, physical health or challenging personal circumstances. What are my options?
- I'm struggling with my repayments. What should I do?
- What should I do if my finances are affected by the Coronavirus?
- I missed a repayment. What should I do?
- Why are you re-starting credit reference reporting during the Coronavirus pandemic?