Credit card
Find answers to our most frequently asked questions.
- Why was my transaction declined?
- What is a Safety Net?
- What credit searches do you do?
- How do I apply for a Zopa credit card?
- What does pre-approved mean?
- Why is contactless not working?
- Who can get a Zopa credit card?
- How do I activate my credit card?
- Will my automatic payment amount change if I make extra one-off payments during the month?
- Why do I see “Hmm, we’ve got a technical problem” when I try to apply?
- How do I view/change my PIN?
- My account is blocked, how do I unblock it?
- Can I increase my credit limit?
- Why was my application declined?
- When can I re-apply?
- What fees do you charge?
- Where can I find my APR?
- What’s an automatic payment and how does it work?
- Do you offer balance transfers?
- What is the Bank of England base rate?
- How will you let me know if you’re going to change my interest rate?
- How do base rate changes affect me?
- If I choose a set amount, will this always stay the same?
- What happens if I miss a payment?
- What if my automatic payment falls on a weekend or bank holiday?
- How do I change or cancel my automatic payment amount?
