Why was my application to switch energy provider rejected?

Updated 2 years ago

When looking to switch energy providers, there are a few reasons why your request might be rejected. Here are some of the most common ones:

  • The supplier you’ve requested to switch to cannot confirm your address

  • The company you’ve requested to switch to already supplies energy to your property

  • The property you live at is listed as a commercial property

  • The new supplier doesn’t support the type of meter your energy runs on

  • Your Meter Point Reference Number or Meter Point Administration Number cannot be found on the National Database

  • The company you’ve listed as your current supplier doesn’t match with the information on the National Database

If your request hasn’t been approved by the supplier and none of the reasons above sound like they fit your situation, the best thing to do is contact them directly for more details.

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